🛡️ Your Purchase Guarantees: Easy Returns and Ethical Business

Welcome to the Terre d'Artisanat guarantees page. We know that buying handcrafted goods online requires trust. Our commitment is simple: to offer you a safe , transparent shopping experience aligned with our ethical values .

I. Our Product Guarantee: 30-Day Money-Back Guarantee 🔄

Each piece we select has a story and a soul. If, for any reason, your purchase does not meet your expectations, we promise to take it back .

* Extended Withdrawal Period : You have 30 days (from the date of receipt) to notify us of your intention to return the item.

* Simple Conditions: The item must be returned in its original condition, new, unused, and in its original packaging.

* Easy Procedure: Simply contact us at terredartisanat@hotmail.com to initiate the return. We will provide you with a prepaid return label and guide you through each step.

* Guaranteed Refund: Upon receipt and verification of the product, you will be fully refunded to the original payment method within 5 business days.

> ➡️ CTA LINK: Do you want to initiate a return?
Contact our customer service by clicking here.

II. Security of your Payment and Data 🔒

The security of your online transactions is our top priority.

* 100% Secure Payment : Our Shopify platform uses bank-level encryption (SSL) for all transactions. No credit card data is stored on our servers.

* Trusted Partners: We only work with globally recognized payment partners (Stripe, PayPal, Shop Pay) to guarantee smooth and secure transactions.

* Our Privacy Policy: We strictly adhere to our Privacy Policy to protect your information. We only use your data to process your orders and improve your experience.

III. Ethical Commitment: Guaranteed Authenticity

By buying from Terre d'Artisanat , you are doing more than just making a purchase: you are supporting a fair and humane business model.

* Guarantee of Authenticity: Each piece (whether a Balinese sculpture or a Moroccan stone) is sourced directly from trusted partners who guarantee handcrafted work, made according to local traditions. We guarantee that you receive a truly handmade product, not a mass-produced copy.

* Direct Support: We are committed to fair pricing that allows artisans and their communities to thrive. When you buy from us, you help preserve traditional skills.

* Total Transparency: For any questions about the origin of our products, please don't hesitate to contact us. We love telling the story behind our pieces!

IV. Need help? Contact a human

We are here to help you every step of the way.
* Email: terredartisanat@hotmail.com Guaranteed response within 24 hours
* Telephone: 06 02 92 11 67 Available Monday to Friday from 9am to 5pm
* Form: Contact our customer service here.
> SEE OUR NEW COLLECTIONS